Privacy Policy

Last updated: 22 May 2026

This Privacy Policy explains how Aqualiving Villas Limited ("we", "us", "our") collects, uses, stores and protects personal data when you visit Mykonos Villas and other websites operated by the Aqualiving Villas network (the "Websites"), when you enquire about or book a luxury villa, when you create or use a personal account, or when you otherwise interact with us. We are committed to protecting your privacy and processing your data in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR) where applicable, and the Data Protection Act 2018.

1. Data controller

The data controller responsible for your personal data is:

AQUALIVING VILLAS LIMITED
Francis House, 2 Park Road
EN5 5RN Barnet (Herts)
United Kingdom
VAT: GB434046028
Email: info@aqualivingvillas.com

This policy applies to all Websites in the Aqualiving Villas network, including destination-specific sites. References to "the Website" mean the site you are currently using.

2. Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity and contact data — title, first name, surname, email address, telephone number, country of residence, preferred contact method.
• Booking and enquiry data — travel dates, number of guests, property preferences, messages, special requests, booking history and related correspondence.
• Account data — login credentials, saved searches, favourites, enquiry history and profile preferences if you use our personal area.
• Marketing preferences — whether you have opted in to receive newsletters or promotional communications.
• Technical and usage data — IP address, browser type, device information, pages viewed, referral source, session identifiers and similar analytics data collected through cookies and similar technologies (see our Cookie Policy).
• Communications — records of emails, calls, chat messages and other interactions with our team.

3. How we collect personal data

We collect personal data when you:

• Submit an enquiry, booking request or contact form on the Website.
• Create, access or update a personal account.
• Subscribe to our newsletter or opt in to marketing communications.
• Communicate with us by email, telephone or other channels.
• Browse the Website, where cookies and analytics tools automatically collect certain technical data.
• Are referred to us by a partner, property owner or travel professional, where permitted by law.

4. Purposes and legal bases for processing

We process your personal data only where we have a lawful basis to do so. The main purposes and legal bases are:

• To respond to enquiries and manage bookings — performance of a contract or steps prior to entering into a contract, and our legitimate interests in operating our villa rental business.
• To provide account and personal area services — performance of a contract and our legitimate interests in managing client relationships.
• To communicate with you about your request or stay — performance of a contract and legitimate interests.
• To send marketing communications — your consent, which you may withdraw at any time.
• To analyse and improve our Websites and services — our legitimate interests, subject to your cookie preferences where required by law.
• To comply with legal obligations — such as tax, accounting, anti-fraud and regulatory requirements.
• To establish, exercise or defend legal claims — our legitimate interests and legal obligations.

5. Marketing communications

We will only send you marketing emails or newsletters if you have given your consent or if another lawful basis applies in your jurisdiction. You can unsubscribe at any time using the link in our emails or by contacting us at info@aqualivingvillas.com.

Even if you opt out of marketing, we may still send you service-related messages about an active enquiry, booking or account.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the Website, remember your preferences and understand how visitors use our services. For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.

7. Sharing your personal data

We do not sell your personal data. We may share it with trusted third parties where necessary and proportionate, including:

• Property owners, local representatives and on-the-ground service providers involved in fulfilling your enquiry or stay.
• Payment processors and financial institutions, where a booking requires payment.
• IT, hosting, email, CRM, analytics and marketing technology providers that support our operations.
• Professional advisers such as lawyers, accountants and insurers.
• Public authorities or law enforcement where required by law.

Where we use processors, we require them to protect your data and process it only on our documented instructions.

8. International transfers

Your data may be processed in the United Kingdom, within the European Economic Area, or in other countries where our service providers operate. Where personal data is transferred outside the UK or EEA to a country not recognised as providing adequate protection, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

9. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to comply with legal, accounting and reporting requirements. Retention periods vary depending on the type of data and our relationship with you. Enquiry and booking records are typically retained for several years after the relevant stay or last contact, unless a longer period is required by law.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your rights

Depending on your location, you may have the following rights in relation to your personal data:

• The right to access a copy of the personal data we hold about you.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure in certain circumstances.
• The right to restrict or object to processing in certain circumstances.
• The right to data portability, where applicable.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at info@aqualivingvillas.com. We may need to verify your identity before responding. UK residents may contact the Information Commissioner's Office (ICO). EU residents may contact their local data protection authority.

12. Children

Our Websites and services are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

14. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact:

AQUALIVING VILLAS LIMITED
Francis House, 2 Park Road
EN5 5RN Barnet (Herts)
United Kingdom
Email: info@aqualivingvillas.com